Privacy & GDPR
This privacy statement sets out how we and our web site complies with European Union data protection legislation. Any changes to these policies will be posted on this page.
You can also access this privacy statement from every page by clicking on the appropriate line.
We are committed to respecting your privacy. We have structured our web site so that you can access the website home page without identifying yourself or revealing any personal information.
Once you choose to provide us with any information by which you can be identified, then you can be assured that it will be used in accordance with this privacy statement.
By visiting our web site, www.thecustomunderground.co.uk and placing an order you are accepting and consenting to the practices described in this privacy statement:
Collection and Use of Personal Information
We use the information submitted on this site to handle information requests, deliver products and services, communicate with you about products, services and promotional offers, update our records and generally maintain your details.
Enquiry Forms and Contact Us
The information you supply on the Enquiry Forms and Contact Us pages is primarily used to enable us to answer your query or to process your enquiry.
In order to process your enquiry or query we will need to record your personal details.
The phone number is collected to enable us to contact you to answer your query, or in the future for marketing and research purposes.
The email address may be used by us for marketing purposes of which you can fully opt out of by way of unsubscribing. If we wish to use your personal data for a new purpose we offer you the means to consent to this new purpose by means of a check box on the site.
We will retain your details only for one year after placing your order or you can request to delete your details by email to email@example.com
What if you think we have incorrect information or you would like a copy of the information we hold about you?
You may request details of personal information which we hold about you under the Data Protection Act 1998. We may charge a fee. This fee will not exceed £10. If you would like a copy of the information held on you please write or email to:
Data Protection Compliance Officer
If you believe that any information we are holding on you is incorrect or incomplete, please write or email to the above address. We will correct any information, which was found to be incorrect promptly.
Any legitimate interests persued by us or third parties we use, are as follows:
Paypal - Payments and management of order
Royal Mail - Postage. Details are deleted once order is shipped
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or improper use or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we have under our control.
Our web sites may contain links to enable you to visit other sites. However, once you access links to leave our sites you should note that we do not have any control over that other web site. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and they are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the site in question.
A cookie is a piece of text which helps analyse web traffic or logs when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
The Help menu on the menu bar of most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie and how to disable cookies altogether. However, cookies allow you to take full advantage of some of our web sites’ most useful features, including being able to buy from us, and we recommend that you leave them turned on.